contentACCESS documentation – version 3.0

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
      1. External login provider configuration
      2. Associating an enabled provider with a user login
      3. contentACCESS users in third party systems
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. Databases
    4. System settings
    5. Retentions
    6. Storages
    7. Root folders
    8. Aliases
    9. Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
      1. Deployment in contentACCESS Central Administration
      2. How Mail app works in MS Outlook 2013+ and OWA 2013+
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user logs in to contentWEB (archive)
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move, shortcut synchronizaion
    22. Email archive job
      1. Email archive job configuration
    23. Email restore job
      1. Email restore job configuration
    24. Email recovery job
      1. Email recovery job configuration
    25. Mailbox move job
      1. Mailbox move job configration
    26. Shortcut synchronization job
      1. Shortcut synchronization job configuration
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
    1. Logging in to contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ

3.7.Legacy archive connector for Email Lifecycle Manager (ELM)

This service is used to access archived files from the legacy ELM shortcuts, if you have uninstalled Email Lifecycle Manager from your computer, and you need to check the archive contents.

Installing Legacy ELM retrieve service on the ELM server and its configuration

In this use case the ELM is installed on server taelm01 .The retrieve service will be installed on the same server as it is recommended by us.

1. In the Tools of the contentACCESS setup package click on Legacy archive connector for email archives/Legacy archive connector for ELM and start to run the setup package.

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By default it unzips to c:\Program Files\TECH-ARROW\contentACCESS\LegacyELMRetrieve folder. Click “Unzip”. After the files have been successfully unzipped click “OK”.

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2. A short HowToInstall manual will automatically open to help you with installing the server. Follow the next steps of this short step-by-step manual:
3. Open Internet Information Services (IIS) manager from the Start menu:
4. Navigate to the following node in the tree on the left side: [SERVER_NAME]\Application Pools:

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5. Right click on the node “Application Pools” and select “Add Application Pool“:
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6. The “Add Application Pool” window will open. Enter “LegacyELMPool” as name and select the .NET Framework version from the .NET Framework version dropdown list, then click OK.
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7. Right click on the newly created “LegacyELMPool” in the grid, and select “Advanced Settings” from its context menu.

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8. Change “Identity” to “Local system” built in account in the “Application Pool identity” window, then click “OK“.

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9. Navigate to the following node in the tree on the left side: [SERVER_NAME]\Sites\Default Web Site\MCSWS. If the MCSWS is NOT found, then:

a) Right click on the “Default Web Site” and click on the “Add Application“.

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b) Enter “MCSWS” into alias and “C:\Program files\TECH- ARROW\contentACCESS\LegacyELMRetrieve” as Physical path. Select the “LegacyELMPool” by clicking the “Select” button.

c) Click “OK“.

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If the MCSWS is found, then:

a) Select the “MCSWS” node by clicking on it.

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b) Click “Basic Settings…” in the Actions pane (right side of the IIS Manager).

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c) In the “Edit Application” dialog, select the “LegacyELMPool” by clicking the “Select” button and enter “C:\Program Files\TECH-ARROW \contentACCESS\LegacyELMRetrieve” into the Physical path textbox.

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10. Continue with setting up the ELM server in contentACCESS:

Configuration of the ELM server in contentACCESS Central Administration:

a) Open contentACCESS Central Administration from your browser:[ServerName]:3333/CentralAdministration

b) Navigate to Email Archive ⇒ Miscellaneous ⇒ Legacy data configuration on the ribbon:
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c) Activate legacy ELM archive support with clicking on the “Activate legacy archive support” option in the warnings box.

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d) Database settings: go to Email Archive ⇒ Settings ⇒ Databases button on the ribbon, and configure the connection with the old ELM database on the ELM server (in our case with taelm01).

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e) Go back to the Legacy data configuration page on the ribbon, and set the connection with the ELM database (ELMDB from step d) above) in the Database settings section.

f) In section Saperion server settings set the connection with the Saperion server. Set the values based on your configurations on the Saperion server. The connector has some prerequisites:

  • JRE x64 on the contentACCESS server (Check if folder exists: “c:\Program Files\Java\jreX.X”) – to be configured in section JAVA Home directory
  • Need the ELM references, but it could be also referenced directly from the ELM machine. This is the path on which the Classic Connector jar files can be reached, e.g. “c:\Program Files\SAPERION\Application\scr\scr-classicconnector\lib”– to be configured in section CC library path. If Unified Base Interface (UBI) is used, this setting can be skipped.

Also run a test connection to verify the connection with the Saperion server.

g) In section Retrieve settings enter the ELM retrieve service URL using the following sample:
http://[ELMServerName/MCSWS]/ and click on Configure.

ELM legacy config

Once the installation of the service and its configuration is ready, it will be possible to

  • retrieve the old ELM shortcuts in Outlook/OWA (necessary MS Outlook/OWA integration need to be also installed, see more here) and
  • browse the legacy archive using contentWEB (contentWEB is the end user interface for the contentACCESS archive. For more information check section contentWEB).
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