contentACCESS documentation – version 3.0

  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
      1. External login provider configuration
      2. Associating an enabled provider with a user login
      3. contentACCESS users in third party systems
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
      1. Manual import of Exchange servers/groups/mailboxes to the contentACCESS Address book
      2. Importing File Archive root folders to be archived
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. Databases
    4. System settings
    5. Retentions
    6. Storages
    7. Root folders
    8. Aliases
    9. Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013+: Mail app in OWA 2013+ or on MS Outlook 2013+ desktop version
      1. Deployment in contentACCESS Central Administration
      2. How Mail app works in MS Outlook 2013+ and OWA 2013+
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user logs in to contentWEB (archive)
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move, shortcut synchronizaion
    22. Email archive job
      1. Email archive job configuration
    23. Email restore job
      1. Email restore job configuration
    24. Email recovery job
      1. Email recovery job configuration
    25. Mailbox move job
      1. Mailbox move job configration
    26. Shortcut synchronization job
      1. Shortcut synchronization job configuration
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
    1. Logging in to contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ


A new license can be activated on the Licensing page, which is reachable with navigating to System ⇒ Services ⇒ Documentation111.1 Licensing button on the ribbon.
The administrator can also update the telemetry job (further described in chapter Statistics) on this page. The license restrictions and the current usage may be checked in the corresponding sections of the Licensing page.

The page is divided into the following sections:

    • General information the actually used license details are shown here. Here you can also check the date when your license has been activated and the expiration date.
    • Customer information – displays information about the owner of the license
    • Contact information –the contact person responsible for software-related issues, usually. a contact person between the TECH-ARROW and the customer
    • System limitations – in this section you may see the plugins and storages available in the activated license, and the maximally allowed node and tenant count (currently used count is in brackets)

The contentACCESS license system allows to set limits for the File archive plugins and for the Email archive plugins. The user will be allowed to archive emails and files in a given range only, which is defined in the respective license. The currently archived item count and size is displayed in brackets.

  • Email archive limitations – the maximally allowed and currently archived mailbox count (both active and deactivated mailboxes, read more here), email(s) count and size is displayed here
  • File archive limitations – the maximally allowed and currently archived root folder count, file(s) count and size is displayed here


How to activate your license key
If you want to activate a new license click on option “activate license” below the breadcrumbs.

cACCESS 2.9 doc 85
Insert your license key into the License key textbox of License activation wizard dialog and choose from 2 methods of license activation and follow the steps described below:


1. Online activation (requires internet access on the contentACCESS server) – click Next ⇒ Finish and your license will be activated automatically.


2. Offline activation (doesn’t require internet access on the contentACCESS server)

  1. Open the offline license activation page of contentACCESS using the link in the dialog:
    cACCESS 2.9 doc 86
  2. Copy&paste the Activation request from the above dialog to the appropriate field and click “Activate now” to generate an activation response.

    cACCESS 2.9 doc 87

  3. Copy&paste the activation response from the web page (1st picture below) to the license activation dialog (2nd screenshot below).

    cACCESS 2.9 doc 88

    cACCESS 2.9 doc 89
  4. Click Next and the license key will be successfully activated.
  5. After successful license activation all Allowed plugins, stores and limitations within this license will be updated on the page.
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