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  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user should log in to contentWEB (archive) over Internet?
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move
    22. Email archive job
    23. Email restore job
    24. Email recovery job
    25. Mailbox move job
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ

13.Email management job configuration

This plugin was developed for scanning mailboxes and processing & archiving the email messages and its contents into a specific storage.

After you have successfully created a new job to Email management plugin (for more information how to create a new job please refer to section Creating new jobs in contentACCESS) you can start to configure it. Navigate to the Custom plugins ⇒ General ⇒ click on Jobs button and choose the job from the list. Click on ellipsis (…) and choose Configure option from the context menu as on Screenshot A (or double click on it in the grid). It is also possible to open the job for further configuration with a double click on the corresponding job icon in the Jobs ribbon group (Screenshot B).

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                                                        Screenshot A                                                                                                                                           Screenshot B

The job’s configuration page will open, where the following section must be configured:


✓ EWS Settings
As first step it is necessary to select the previously configured Exchange connection from the dropdown list. Using these connection settings the user will be allowed to operate over the mailboxes (check section Mailbox settings below). For further information how to perform EWS (Exchange Web Services) settings please refer to section “Exchange connections”.

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Note: The user set in the “Exchange connections” must have full access permission to all mailboxes.



✓ Database settings:
Select a connection from the dropdown list where the metadata will be stored. (For further information how to set database connectors please refer to section “How to create/configure databases — All databases”.)

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✓ Scheduling settings:
In this step the running times of the Email management plugin instance must be selected. It is possible either to select a scheduler from the list or to create a new scheduler via create new option. (For more information about how to set schedulers refer to the section Schedules above.)

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✓ Include folders:
Email management plugin is crawling in one single or in multiple mailbox folders, and also in recursive folder structures. Before you enter the folders to be crawled, it is necessary to select the folder filtering type.

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If you set One single folder type, then only one predefined folder will be processed (e.g. if you set %INBOX%\Subfolder1, then only Subfolder1 will be processed). If you set Recursive, starting from a single folder filtering type, then all folders starting from this folder will be processed (e.g. if you set %INBOX%\Subfolder1, then starting from Subfolder1 every subfolders will be processed in the structure).

The same rule applies to the Multiple folders and to Multiple recursive, starting from a single folder types, too, but in this case we can work with more folders simultaneously (e.g.: %INBOX%, %OUTBOX%\Folder name 5…or…%TASKS%, %CALENDARS%\Folder name 6)

Note: It is possible to either select an item type from the dropdown list or to enter the item type to the textbox manually. If crawling more item types/folders always put item types between percent signs and also separate them with a comma.

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✓ Storage settings:
In this section choose an already configured storage from the dropdown list. The processed emails will be stored here. (For more information how to set storages check section “Storages” above).


✓ Item filtering:
This configuration enables for you to filter among your mailbox-items by 3 types of criteria: by age, size or message class. It is also enabled to use more filters simultaneously. To activate any of these filters, check the corresponding checkbox first, then click on the button to open the filter dialog:

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  • Age filter:
    If you select an option from the “Select filtration type” list, and check the Use Dates checkbox, and specify a date, then the age filter will filter out all items, of which sent date is younger/older than this specific date. It is also possible to specify certain time interval with the Use Dates function. In this case the items falling under this sent date interval will be filtered out. This age filtering type should be used if you would like to process emails with a specific sent date.
  • Examples of using dates:

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    Examples of filtering using days/months/years: If the Use dates checkbox is not selected, then the date selection option becomes inactive. In this case it is allowed to filter between items which are Younger/Older than a certain number of days/month/years. Enter the number into the checkbox next to the Days/Months/Years radio button (screenshot A). It is also allowed to filter items which belong to a certain period of time, e.g. between items from months 1 to 3 (screenshot B). This age filtering type should be used if you would like to process items, which are older/younger than a certain number of days/months/years (e.g. items older than 1 year). If the Age filter has been set click OK.

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    Screenshot A: processing items younger than 90 days.                                                             Screenshot B: processing items in age 1-3 months.


  • Size filter:
    This filter can be very useful because it enables to find the biggest emails for further processing. If these large emails (and large attachments) are permanently processed, the Exchange server will be relieved from redundant megabytes which causes its slowness in many cases.
    For filtering emails according to this criteria activate Size filter button by checking the checkbox next to it, then click on the active button.
    In the Size filter dialog choose from the filtering types (Bigger then, Smaller then, or Between values), enter the size (in kilobytes) and click OK.

  • Message class filter:
    This filter was improved to select certain message classes to be processed. Using this filter the user will be allowed to filter out different document types, such as mails, documents, contacts etc. For filtering emails according to this criteria activate Message class filter button by checking the checkbox next to it, then click on the active button.
    In the Message class filter dialog it is possible to choose if the filter will be applied for all message classes (choose radio button Apply for all message classes) or only for some selected classes (Apply for selected message classes). It is also allowed to add Custom message classes to the already existing ones. After all necessary custom classes have been checked click on OK.

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  • After all settings have been done a summary of filter settings the filter settings will be displayed under section Item filtering as it is shown on the screenshot below:

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✓ Processing settings:
The user can choose from 3 main types of how to store emails and attachments. It is possible either to archive the entire email message (in .msg format) with the attachment together (Simple archive), or just the attachment (Archive attachment). It is also enabled to archive the entire email and copy to the Public folder (Archive and copy to Public folder). This function helps to share the document with other users. Everyone with a user account and password on the Exchange server can access the Public Folder.

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Insert Public Folder data into the below displayed textboxes to establish the connection between the Public Folder and the archive management system:

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Custom categories to process function enables to restrict searching in the mailbox to the categories that are selected here. E. g. if Red Category is set this will mean that only those emails will be processed which were labeled with Red Category.


Split attachments:
by checking this checkbox the email message in .msg format and the corresponding attachments will be stored separately from each other. Both will be stored in the selected storage, but separately from each other. This helps to save storage space. Let’s assume, that emails of more users (for example 5 users) will be stored at the same storage. Split attachments function will recognize duplicate attachments and they will be stored only once (not 5x). However email bodies will be stored 5 times, as emails in different mailboxes have different metadata.

Note: With splitting attachments it is possible to spare more storage space for the company documents. It is obligatory that the selected storage supports single instancing.



Create tag view:
contentWEB and officeGATE are both associated with contentACCESS. Thus emails and attachments processed in contentACCESS can be easily found in contentWEB and officeGATE, too. By creating tag view the items falling under more custom categories will be gathered together under a main folder, which is set here in the Create tag view textbox. This main folder will be displayed under this “tag view root name” both in contentWEB and officeGATE systems. Subfolders under this main folder will gather together all items falling under a certain custom category.


✓ Mailbox settings:
In this section a new mailbox can be added which need to be processed. Click on + new and fill in the Name and Email into the popup window. Also check Is Active checkbox, otherwise the added mailbox will not be crawled (crawling of the mailbox will be in sleeping mode). Click on OK:

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contentACCESS enables for you to crawl more mailboxes the same time. For selecting mailboxes to be crawled navigate to Documentation340.1select option and enter mailboxes into the Mailbox selection dialog box. With checking the checkbox next to Name you can select/deselect all mailboxes for further processing:

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Under Mailbox settings you can also edit/delete or manage access to the selected mailbox(es). Click with left mouse on the … (ellipsis) and choose an option from the dropdown list.

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It is also possible to grant access to this mailbox for other users of contentWEB, officeGATE or who log in the mailbox through an online web application from mobile devices. By granting access to these users they will have an access to the archived messages of the selected mailbox. Click on Manage access to mailbox from the context menu. Then click on + new and fill the Create new role association dialogue box.

There are multiple options how to grant access to a mailbox for a user in the Create new role association window. You can Create new user, you can Search for existing worker from the company or you can also Send an invitation to somebody who is not a contentACCESS user yet.

In each case you must select the “Standard user” role type from the dropdown list (a standard user has only the right to check the mailbox). On the below displayed screenshot we give access rights to the mailbox for an already existing contentACCESS user.

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✓ Resource settings:
Under resource settings you can define the number of items that will be simultaneously crawled. It is not advisable to set here a value higher than the duplex number of cores of the processor as this will might extremely slow down the whole processing.

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At the end never forget to save your job configurations: click on Save in the left upper corner of the Central Administration ribbon.

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