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  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user should log in to contentWEB (archive) over Internet?
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move
    22. Email archive job
    23. Email restore job
    24. Email recovery job
    25. Mailbox move job
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ

11.24.Email recovery job

    The function of this job is to re-generate the Exchange mailbox from the archive. This processing type is useful in the following cases:

    • The entire mailbox was deleted,
    • One or more folders were deleted,
    • One or more items were deleted,

    and the user would like to get back these already archived items from the archive storage.

    The mailbox recovery is able to reconstruct the mailbox from the archive: the items already archived will be put back to the mailbox exactly into the source location.The mailbox recovery will also create the folder if this no longer exists in the mailbox. It will try to keep the folder type as well (if the information is available in the archive). Since all filtering options are active, it is possible to recover any part of the mailbox:

    • One folder
    • Multiple folders
    • Recursive folder structure
    • Whole mailbox (structure)
    • Mails older then/Younger then/Between dates…
    • Different message classes (mails, documents, contacts etc.)

    This processing type is also checking for duplicates, (so it is safe to run the same job multiple times, as duplicates will not be created):

    • If there is a shortcut (for the recovered mail) in the folder – the mail will not be recovered.
    • If the same mail is already in the folder – the mail will not be recovered.
    • If the same mail was archived multiple times to the same folder (archive-restore-archive) – only the youngest mail will be recovered.


    Note: It is important to bear in mind, that duplicate checking is active only on folder level. Mails without internet message ID might be duplicated.


    Note: There are also some limitations of the recovery technology, namely:

    • Contacts can be recovered only into a contacts folder;
    • Appointments can be recovered only into an appointment folder;
    • Tasks can be recovered only into a tasks folder.



    To create a new Email system recovery job click on + new on the page of the email archive jobs. The Add new job instance dialog opens. Select “Email recovery” from the dropdown list, enter the job’s name, select a node where it should run and click OK.

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    On the job’s configuration page the user may find the following sections to configure:


    ✓ Processing settings.
    The administrator may select here, if he would like to use MAPI protocol to communicate with the Exchange server. EWS (Exchange Web Services) connection is selected by default, if MAPI is not selected here. It is important to know, that O365 Exchange server does not support MAPI connection. Another requirement to use MAPI is to have Exchange server 2013 or earlier version. Since some other functions might still use EWS, the EWS connection must be configured in any cases.
    There are multiple options what to recover with a recovery job; the user may recover the original item, or he can get back the shortcut only. The user has the chance to select one of these 2 radio buttons:

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    ✓ Shortcut settings.
    If the administrator would need to recover items as shortcuts, then the already configured shortcut selected right here will be used to recover them. If the administrator selected above to recover the original item, this configuration option will be then hidden.

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    ✓ Scheduling settings:
    Specify a scheduler to determine, when the recovery job will run. It is possible either to select a scheduler from the list or to create a new scheduler via Create new option. (For more information about how to set schedulers refer to the section Schedules above.) It is recommended to set here a One time scheduler, or to start the job manually.

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    ✓ Notification settings.
    Select here, when you will need to get notifications from the job regarding the successfulness of the recovery process. It is possible to set here, if you will get a notification email always/never, or you get it only in case when an error/warning occurred during the archiving − for example, if the recovery of one or more items failed, then you may get a notification email about this error. Into the Recipient list textbox insert the email address(es) of the person(s), to whom these emails should be sent.

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    ✓ Address book objects to process
    Here you can select the mailboxes, groups or the entire Exchange server which will be processed by the recovery job. Click on the Documentation340.1 select option and check the groups or servers in the Mailbox selection window, then click on OK:

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    ✓ Include folders:
    Recovery job is able to recover any folders of the mailbox; the entire mailbox, one single folder, multiple folders, recursive folder structures etc. Before you enter the folder name(s) to be crawled, it is necessary to select the folder filtering type.

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    If you set Entire mailbox, then the whole mailbox including all folders will be recovered. If you set One single folder type, then only one predefined folder will be processed (e.g. if you set INBOX\Subfolder1, then only Subfolder1 will be processed). If you set Recursive, starting from a single folder filtering type, then all folders starting from this folder will be processed (e.g. if you set INBOX\Subfolder1, then starting from Subfolder1 every subfolders will be processed in the structure). Subfolders must be added to a root folder with a backslash (\).

    The same rule applies to the Multiple folders, and to the Multiple recursive, starting from a single folder, too, but in this case we can work with more folders simultaneously (e.g.: INBOX, OUTBOX\Folder name 5…or…TASKS, CALENDARS\Folder name 6

    Important!! By the recovery processing type it is not required to specify the root folder with wildcards (percent signs). If any wildcard is specified, the recovery process will not be successful. E.g. instead of %INBOX% use form INBOX, instead of %TASK% use form TASK etc. The same rule applies to Exclude folder configurations, too.


    How to recover whole mailbox? It is important to bear in mind, that with selecting “Recursive, starting from a single folder” filtering type under “Include folders” section, and leaving the folder path textbox empty the whole selected mailbox will be recovered:

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    ✓ Exclude folders
    With this function you may set, which folders/subfolders should not be recovered. The folders that should not be recovered may be

    • Added via the “+ new” button – The settings are the same as by the Email archive job with ONE EXCEPTION: by the Email recovery job the root folder mustn’t be specified using wildcards.
    • Imported from a file via the import button – For more information refer chapter Importing contentACCESS configurations from files of this guide.

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    ✓ Item filtering
    This configuration enables for you to filter among your items for recovering by 2 types of criteria: by age and message class. Only emails with the predefined filtering criteria will be processed. It is also enabled to use more filters simultaneously. To activate any of these filters, check the corresponding checkbox first, then click on the button to open the filter dialog:

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    • Age filter: To filter out recoverable items with specific send dates choose an option from the Select filtration type list, and check the Use Dates checkbox. Now specify a date/date interval to filter out items, of which sent date match with the search criteria entered here. The items falling under this sent date interval will be selected to recover. Examples of using dates:

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      Examples of filtering using days/months/years:
      If the Use dates checkbox is not selected, then the date selection option becomes inactive. In this case it is allowed to filter between items older than/younger than a certain number of days/month/years. This age filtering type should be used if you would like to recover those items, which are older/younger than a certain number of days/months/years (i.e. items younger than 1 year). Enter the desired value into the From, To checkboxes. Then click OK.

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      Screenshot A: Filtering items younger than 90 days.                                                     Screenshot B: Filtering out up to 3 months old items.
    • Message class filter:
      Using this filter the user will be allowed to filter out different message types, such as mails, documents, contacts etc. that he would like to recover. For filtering emails according to this criteria activate Message class filter button by checking the checkbox next to it, then click on the active button.
      In the Message class filter dialog select all (choose radio button Apply for all message classes) or specify certain message classes (Apply for selected message classes). It is also allowed to add Custom message classes to the already existing ones. After all necessary custom classes have been checked click on OK.

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    ✓ Exclude addresses
    With the “Exclude addresses” feature you may exclude the desired
    domain(s) (e.g. @microsoft.com) or
    email address(es) (e.g. john.arrow@tech-arrow.com) from the list of messages to be recovered.

    You may filter between recipients, senders or both, and the objects to be excluded from the recovery process may be imported from a file (using option import) or added manually (using option + new). The settings are the same as we described in the email archive and email restore jobs above.

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    ✓ Resource settings.
    Set the value, which will determine how many items will be processed simultaneously by the recovery job. The recommended value is “2”.

    ✓ Save your changes!

    ✓ Wait until the scheduler starts the job.

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