11.10.Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version
Mail app is a simple end-user friendly contentACCESS feature, which was designed to manually archive/restore from/to mailboxes directly in MS Outlook desktop version or OWA 2013, without any need to use an email archive job.
Mail app is running on the following platforms:
- Desktop (Windows, Macintosh (on Macintosh MS Outlook 2015+ is required)
- OWA (desktop computer, android, iOS, phone, tablet)
- Native MS Outlook app on tablets
Native Outlook app on mobiles doesn’t support Mail app.
The administrator is required do the following configurations for manual email archiving. He has to
- configure a shortcut that Mail app will use and set this shortcut as default (refer to section “Shortcuts in email archiving”);
- configure a retention that Mail app will use and set this retention as default (refer to section “Retentions”);
- install the Proxy server with HTTPS connection (refer to section “Installing the Proxy web services”);
- configure HTTPS based alias under External accessibility settings;
- install Mail app;
- select the server/groups/mailboxes for Mail app use.
Mail app can be installed for the whole Exchange server, for selected Exchange groups or for single mailboxes. To install it, navigate to Email Archive ⇒ Settings ⇒ User experience on the ribbon, and click on Exchange 2013 tab on the User experience page:
Under Mail app status can be seen if the mail app is already installed or not. If it has not been installed yet, click on Install mail app button and wait until the installation process finishes (Screenshot A). If mail app is already installed and enabled: with clicking on option Remove mail app you can uninstall this application; with clicking on Disable mail app the application can be disabled for all Exchange groups/mailboxes (Screenshot B).
Activate mail app for Exchange servers/groups/mailboxes: Once Mail app is installed, you need to set the mailboxes which will use this application. Scroll down to section “Activate mail app for”. To activate the application for everyone, click on the “Activate for everyone” button.
To activate Mail app for specified mailboxes, click on the “activate for mailbox” control button. The Mailbox selection window will open. Select the server or desired groups/mailboxes from the list, and click on OK. On the second screenshot below we have selected one mailbox only. From now on, it is enabled to archive/restore items from these mailboxes manually.
It is also possible to deactivate the application for all configured Exchange groups/mailboxes. To deactivate the mailbox that was set on the screenshot above click on “Deactivate for everyone” button.
How Mail app works in MS Outlook? After you have installed Mail app it is recommended to restart your Outlook.
Open your Outlook desktop, and select a message including an attachment that you would like to archive manually (1). In the reading pane, click on contentACCESS Mail app (2)… Archive email (3)… Archive (4) buttons.
The manual archiving job will use the default shortcut and retention. As we set an HTML shortcut as default, where green category has been set, our archived email will be archived with this shortcut and will be signed with green category.
In the reading pane, click on contentACCESS Mail app again. To view the original email, click on Show original email option. To download the archived attachment, click on it in the message and it will be downloaded automatically.
How to manually restore with Mail app? To restore already archived email manually, click on Restore original email ⇒ Restore in the same window: