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  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user should log in to contentWEB (archive) over Internet?
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move
    22. Email archive job
    23. Email restore job
    24. Email recovery job
    25. Mailbox move job
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ

11.10.Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version

Mail app is a simple end-user friendly contentACCESS feature, which was designed to manually archive/restore from/to mailboxes directly in MS Outlook desktop version or OWA 2013, without any need to use an email archive job.

Mail app is running on the following platforms:

  • Desktop (Windows, Macintosh (on Macintosh MS Outlook 2015+ is required)
  • OWA (desktop computer, android, iOS, phone, tablet)
  • Native MS Outlook app on tablets

Native Outlook app on mobiles doesn’t support Mail app.

Important!!! The only conditions to use Mail app are as follows: A) Exchange 2013 or later version and MS Outlook 2013 or later desktop version installed on your PC or OWA. B) It is also a prerequisite to have one of the following browser versions installed: at least Windows Internet Explorer 9, Mozilla Firefox 12, Apple Safari 5 or Google Chrome 18. C) You need to have the Proxy installed over HTTPS connection (refer to section Installing the Proxy web services). D) You need the have a default shortcut and a default retention set in contentACCESS Central Administration. E) Under System ribbon tab ⇒ Services ⇒ System ⇒ External accessibility settings a HTTPS based alias must be configured.

The administrator is required do the following configurations for manual email archiving. He has to

  1. configure a shortcut that Mail app will use and set this shortcut as default (refer to section “Shortcuts in email archiving”);
  2. configure a retention that Mail app will use and set this retention as default (refer to section “Retentions”);
  3. install the Proxy server with HTTPS connection (refer to section “Installing the Proxy web services”);
  4. configure HTTPS based alias under External accessibility settings;
  5. install Mail app;
  6. select the server/groups/mailboxes for Mail app use.

Mail app can be installed for the whole Exchange server, for selected Exchange groups or for single mailboxes. To install it, navigate to Email Archive ⇒ Settings ⇒ User experience on the ribbon, and click on Exchange 2013 tab on the User experience page:


Under Mail app status can be seen if the mail app is already installed or not. If it has not been installed yet, click on Install mail app button and wait until the installation process finishes (Screenshot A). If mail app is already installed and enabled: with clicking on option Remove mail app you can uninstall this application; with clicking on Disable mail app the application can be disabled for all Exchange groups/mailboxes (Screenshot B).

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Screenshot A: Installing Mail app.                                     Screenshot B: Uninstalling/disabling Mail app.

Activate mail app for Exchange servers/groups/mailboxes: Once Mail app is installed, you need to set the mailboxes which will use this application. Scroll down to section “Activate mail app for”. To activate the application for everyone, click on the “Activate for everyone” button.


To activate Mail app for specified mailboxes, click on the “activate for mailbox” control button. The Mailbox selection window will open. Select the server or desired groups/mailboxes from the list, and click on OK. On the second screenshot below we have selected one mailbox only. From now on, it is enabled to archive/restore items from these mailboxes manually.

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It is also possible to deactivate the application for all configured Exchange groups/mailboxes. To deactivate the mailbox that was set on the screenshot above click on “Deactivate for everyone” button.

Screenshot: Deactivating Mail app for mailbox “edit.balazsy”

How Mail app works in MS Outlook? After you have installed Mail app it is recommended to restart your Outlook.

Open your Outlook desktop, and select a message including an attachment that you would like to archive manually (1). In the reading pane, click on contentACCESS Mail app (2)… Archive email (3)… Archive (4) buttons.


The manual archiving job will use the default shortcut and retention. As we set an HTML shortcut as default, where green category has been set, our archived email will be archived with this shortcut and will be signed with green category.

In the reading pane, click on contentACCESS Mail app again. To view the original email, click on Show original email option. To download the archived attachment, click on it in the message and it will be downloaded automatically.


How to manually restore with Mail app? To restore already archived email manually, click on Restore original email ⇒ Restore in the same window:


Important!!! Turning on the Change message class option in the HTML shortcut configuration is a must if the user would like to manually restore from shortcuts, otherwise this app will not be visible in MS Outlook when trying to restore the original email.

Note: In Mail app the “split attachments” function is active by default. That means that the body of the email and the attachment are stored separately. It is good to know: if the email message containing an attachments has been previously archived by a job, where attachments were not split, then the mail app in MS Outlook will show 0 attachments.

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