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  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user should log in to contentWEB (archive) over Internet?
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move
    22. Email archive job
    23. Email restore job
    24. Email recovery job
    25. Mailbox move job
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ

11.25.Mailbox move job

This job allows to move archived mailbox data (archived emails) between stores and databases.

Typical use cases:

  • If you did a mistake and you’ve archived the same mailbox into 2 different databases, then you will be able to access only the archived items of the actually associated database (configured in Email Archive ⇒ Archive ⇒ View address book). You can easily troubleshoot such a problem with using the “consolidate” option of the Move mailbox job. This moves the items from the wrong database to the correct one.
  • A typical use case of a database/storage move can be, if one company employee was dismissed, and his mailbox archive data need to be moved into another storage/database.
  • If the already associated database/storage has no more storage capacity thanks to the big volume of the archived items, then the administrator may move the archive mailbox data somewhere else.
  • The mailbox move is also enabled on the level of tenants (cross-tenant move), e.g. if one company affiliate will be closed and its mailboxes (archived emails) need to be moved into the database/storage of another affiliate (tenant) etc.

There are multiple options how a mailbox move job can be created; you can add it as a new job from the Email archive’s Jobs page, or you can create a mailbox mover job directly from the address book, with selecting the “Move mailbox” option from the desired mailbox’s context menu. On the screenshot below can be seen, how a mailbox move job is created for mailbox “edit.balazsy@tech-arrow.com” directly from the address book.


With clicking on the “Move mailbox” option in the mailbox’s context menu, the Select mailbox to move dialog will automatically open. The desired source mailbox will be already preselected in this dialog. The new mailbox mover job will be created with the name of the selected mailbox. By default, the job will be able to run on any available node.


Note: The same dialog can be opened on the job’s configuration page, with clicking on “add” under Mailboxes to move section.

In the Select mailbox to move dialog the administrator may set the following:

A. The source mailbox, of which archived data should be moved: if the job has been created from the address book, the source mailbox will be preselected; if the job has been created from the jobs page, the source mailbox has to be configured manually.

B. The target mailbox; in special cases the source mailbox archive data may be moved to a target mailbox archive. To achieve this, check the “Move to different mailbox” option on the target side and specify a new target mailbox. If you would not like to move the source mailbox archive data to a target mailbox archive, select the source mailbox on the target side, too (by default it is configured like this).

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                                                              Screenshot A                                                                                       Screenshot B: Source mailbox archive selected on the target side.

C. The source database and storage: by default the already associated database and storage of the source mailbox are set here. The source mailbox statistics (email count, folder count) can be seen in the source column.

D. The target database and storage: the user may select here the target destinations, where the archive data of the source mailbox should be moved. On Screenshot D we have selected Ex-employees’ DB and Ex-employees’ storage. The target mailbox statistics (email count, folder count) can be seen in the target column as well.

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Screenshot C: Associated DB and store.                                                                                       Screenshot D: Target DB and store.

E. An across tenant move is also supported:


When configuring a Mailbox move job the administrator is also required to set the running time of the job, notification settings and the resource settings on the job’s configuration page:

✓ Scheduling settings: the administrator may select a scheduler from the dropdown list, which will determine, when the moving process will run. By this plugin type it is recommended to set one time scheduler, or to start the job manually. For more information how to set up schedulers please refer to section Schedules.


✓ Notification settings: if you want to use notification emails to be informed about potential failures of the mailbox move process, then select a) in which cases such notifications need to be sent, b) who will be the recipient of such emails. It is recommended to set here Errors or warning occur option (or to check the job events on the monitoring page).


✓ Resource settings. Set the value, which will determine how many items will be processed simultaneously by the mailbox move job.

Option “consolidate” on the job’s configuration page: Consolidation option is the fastest way of how to correct your mistake, if you have archived the same mailbox into multiple databases. By clicking the consolidate button the system will find all mailboxes which are in two or more databases and will list them on the Mailbox selection page. The target database/target store are the already assigned ones based on the View address book. So, once you have the list, you just select one or more mailboxes and click OK.


If this dialog is empty, it means that all your metadata are in one database only, there is nothing to correct.

How to check if the mailbox move was finished successfully?
The user may check on the monitoring page, if the mailbox move job successfully moved the selected mailbox archive to the desired database/storage. To check this, navigate to the email archive jobs’ page on the ribbon (Email Archive tab ⇒ Archive ⇒ Jobs). Open the context menu of the mailbox move job, and click on “Show last logs”. This will redirect the user to the monitoring page, where the last run of the selected job will be preselected, and the correspondent job events can be viewed.

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