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  1. Introduction to contentACCESS
    1. Services provided by contentACCESS
    2. Software requirements
  2. Installation of contentACCESS
  3. contentACCESS Tools
    1. Installing Virtual drive
    2. Installing the Proxy server (contentACCESSWS)
    3. Installing the Proxy web services
    4. Installing Outlook forms
    5. Legacy email archive connectors
    6. Legacy archive connector for Metalogix Archive Manager Exchange Edition (MAM EE)
    7. Legacy archive connector for Email Lifecycle Manager (ELM)
    8. Installing TECH-ARROW’s WinShortcutter
  4. contentACCESS Central Administration
    1. Central administration login
    2. contentACCESS Central Administration user interface
  5. Tenants in contentACCESS
    1. How to create a new tenant
    2. Tenant limitations
    3. How to provide access to a tenant (adding new tenant administrators)
    4. Tenant administrator invitation types
  6. General system configurations
    1. Connection
    2. User interface
    3. Users — role types, creating new users, adding user logins
    4. How to activate your license key
    5. How to create user logins to an already existing user?
    6. System administrators
    7. Login providers
    8. System
    9. Licensing
    10. Notifications
    11. Monitoring — how to find out possible misconfigurations / reasons of potential system/job failures
    12. Distributed environment in contentACCESS — Clusters
    13. Statistics
    14. How to create/configure databases — All databases
  7. Common features
    1. Databases
    2. Schedules
    3. Retentions
    4. Storages
    5. Exchange connections
    6. Importing contentACCESS configurations from files
  8. Creating new jobs in contentACCESS
  9. Jobs’ page, jobs’ context menu
  10. File Archive
    1. Introduction to File system archive
    2. File Archive settings
    3. File archive Databases
    4. File archive System settings
    5. File archive Retentions
    6. File archive Storages
    7. Root folders
    8. Aliases
    9. File archive Schedules
    10. Provisioning settings and managing access to contentWEB
    11. Configuring aliases
    12. Configuration of jobs available in contentACCESS File Archive
    13. Configuration of File system archive job
    14. Configuration of a File system restore job
    15. Configuration of File system recovery job
    16. Configuration of Remote shortcutting job
    17. Active/inactive documents in File system archive
  11. Email Archive
    1. Important settings before creating an Email Archive job
    2. Database settings
    3. Email archive System settings
    4. Provisioning settings
    5. Retention settings
    6. Shortcuts in email archiving
    7. Storing of archived emails
    8. Creating email archive schedulers
    9. User experience
    10. Exchange 2013: Mail app in OWA 2013 or on MS Outlook 2013 desktop version
    11. Exchange 2010: OWA 2010 integration
    12. Address book objects
    13. Granting access rights for mailbox users and explicit users to view the mailbox archive?
    14. Creating contentWEB users (option 1)
    15. Manage access to a mailbox archive (option 2)
    16. How the end user should log in to contentWEB (archive) over Internet?
    17. Database and store assignment in email archiving
    18. How to assign database and storage to an Exchange group?
    19. How to assign database and storage to a mailbox?
    20. How to move data from source database/storage into a second (target) database/storage?
    21. Creating Email archive jobs: archive, restore, recovery, mailbox move
    22. Email archive job
    23. Email restore job
    24. Email recovery job
    25. Mailbox move job
  12. Custom plugins
  13. Email management job configuration
  14. SharePoint archive plugin
  15. Storage replication plugin
  16. Sharing plugin
  17. Datengut plugin
  18. Email synchronizer plugin
  19. contentWEB
  20. officeGATE
  21. accessGATE Mobile
  22. Virtual drive
  23. Terms of use
  24. FAQ

6.3.Users — role types, creating new users, adding user logins

There are 3 main user/role types in contentACCESS. Each of them have certain permissions depending on the status that they have in contentACCESS:

  • A system administrator user has permissions to do any necessary system configurations in contentACCESS Central Administration, and he can access any components of the software. He designates a tenant administrator when creating a tenant. He can also grant system administrator rights to other users of contentACCESS;
  • A tenant administrator is allowed to do any necessary configurations on the level of his own tenant, and he can further create standard users to his own tenant. Moreover, he can further assign his tenant administrator roles to a standard user;
  • A standard user is either created by a system administrator, or by a tenant administrator. By default, a standard user does not have any specific role in contentACCESS, but a system and tenant administrators can grant further permissions for him. Standard user role is typically created for end users, who obtain access permissions on contentWEB to be able to access their assigned archives.


  • All currently present users of the system are listed on the Users page (open it with navigating to System ⇒ Security ⇒ Documentation86.1 Users button). From the user’s context menu (click on “…”) it is possible to edit the user’s details or delete the user from the list. To simplify searching between the users you may use the quick search function. Searching is based on the Display Name and the ID-number. It is also possible to list between the pages.

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    Note: It is good to know that from security reasons it is impossible to delete all system administrators from the list of users. It is possible to delete users with system admin permissions except of the default system administrator.



    On the Users page you may add new standard users to the system. For adding a new user to contentACCESS click on + new.

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    The Add new user dialog will open. Type in the user’s name into the dialog box, and choose an authentication provider configuration from the Login type dropdown list. Only provider configurations set up on the Login providers page can be selected here. By default, there are 2 providers that can be used: Forms, and Windows. If you select the Forms type, then the login credentials must be also entered into the dialog. Click OK. The new user will be added to the Display name column.

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    How to check user information? Double click on the corresponding user on the System ⇒ Security ⇒ Users page. The User details page will open, where all user information can be checked:

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    Under Security information section the user role types can be checked; if the selected user is a tenant or system administrator, or a standard user only. Each user can have a manual or automatic flag. Manual flag means that the user got his rights manually. Automatic flag means that the role was created by the provisioning job. Automatic flags are marked with “(100)”, which is the mark of the provisioning job. In the Description column you may check the tenants and systems, on which the user has got tenant or system administrator permissions.

    How to create user logins to an already existing user?
    In System ⇒ Security ⇒ Users, under section User logins click on + new button to add new user login to the selected user.

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    In the Add new login dialog, select a provider configuration that you would like to use when logging into the system. The providers, that where configured on the Login providers page (for more information check “Login providers“) can be selected here. Windows and Forms type login providers are enabled by default. If the user already has Forms and Windows user logins (like in this case), then these providers will not appear in the Login type dropdown list (multiple user logins are not enabled by these login types).

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